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Welcome to www.louluna.co.uk ("the Website"). These terms and conditions ("Terms") apply to your use of the Website, including any purchases made through the Website. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Website.

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1. General

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1.1. LouLuna is a registered company in the United Kingdom.

1.2. The content on the Website is for general information and use only. It is subject to change without notice.

1.3. Your use of any information or materials on the Website is entirely at your own risk, for which we shall not be liable.

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2. Use of the Website

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2.1. You agree to use the Website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the Website.

2.2. You must not use the Website for any of the following:

• Fraudulent activities

• Sending or uploading any content that is unlawful, harmful, threatening, abusive, defamatory, obscene, or otherwise objectionable

• Transmitting material that encourages conduct that constitutes a criminal offense, results in civil liability, or otherwise breaches any laws, regulations, or codes of practice.

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3. Intellectual Property

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3.1. All content included on the Website, such as text, graphics, logos, images, and software, is the property of LouLuna or its content suppliers and is protected by UK and international copyright laws.

3.2. You may not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit any part of the Website for commercial purposes without express written consent from LouLuna.

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4. Product Information

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4.1. We strive to ensure that the information on the Website is accurate and complete. However, we do not warrant that product descriptions, prices, or other content on the Website are accurate, complete, reliable, current, or error-free.

4.2. All product descriptions and prices are subject to change at any time without notice.

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5. Orders

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5.1. All orders placed through the Website are subject to acceptance by LouLuna.

5.2. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies in product or pricing information, or problems identified by our credit and fraud avoidance department.

5.3. If your order is canceled after your payment has been processed, we will issue a refund in the amount of the purchase.

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6. Payment

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6.1. Payment must be made in full at the time of ordering.

6.2. We accept various forms of payment, including major credit cards and other payment methods as indicated on the Website.

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7. Shipping and Delivery

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7.1. Shipping and delivery times are estimates and not guaranteed.

7.2. We are not responsible for any delays caused by the shipping carrier or customs clearance processes.

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8. Returns and Refunds

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8.1. We offer a return policy for items that are unused and in their original packaging. Please refer to our Returns Policy page for detailed information. 8.2. Refunds will be processed within a reasonable time after we receive the returned items.

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9. Limitation of Liability

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9.1. LouLuna shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of, or inability to use, the Website or any products purchased through the Website.

9.2. In no event shall LouLuna's total liability to you for all damages, losses, and causes of action exceed the amount paid by you for the product(s) in question.

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10. Indemnification

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10.1. You agree to indemnify, defend, and hold harmless LouLuna, its directors, officers, employees, consultants, agents, and affiliates from any and all third-party claims, liability, damages, and costs arising from your use of the Website or your breach of these Terms.

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11. Privacy

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11.1. Your use of the Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

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12. Governing Law

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12.1. These Terms are governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law principles. 12.2. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

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13. Changes to Terms

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13.1. We reserve the right to change these Terms at any time without notice. The latest version of the Terms will be posted on the Website, and you should review these Terms before using the Website.

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14. Contact Information

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14.1. If you have any questions about these Terms, please contact us at info@louluna.co.uk.

Thank you for visiting www.louluna.co.uk.