Welcome to www.louluna.co.uk ("the Website"). LouLuna ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information. By accessing or using the Website, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use the Website.

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1. Information We Collect

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Personal Information

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We collect personal information that you provide to us voluntarily when you register on the Website, place an order, subscribe to our newsletter, fill out a form, or otherwise interact with our services. This information may include:

• Name

• Email address

• Mailing address

• Phone number

• Payment information (e.g., credit card details)

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Non-Personal Information

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We automatically collect certain non-personal information when you visit our Website. This information does not reveal your specific identity and may include:

• Browser type and version

• Operating system

• IP address

• Date and time of visit

• Referring website

• Pages visited

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1.3. Cookies and Tracking Technologies

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We use cookies and similar tracking technologies to enhance your experience on our Website. Cookies are small data files that are placed on your device. You can choose to disable cookies through your browser settings, but this may affect the functionality of the Website.

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2. How We Use Your Information

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We use the information we collect for various purposes, including:

• To provide and manage our services

• To process transactions and send you related information

• To improve our Website and services

• To communicate with you, including responding to your inquiries and sending promotional materials

• To personalize your experience on our Website

• To analyze and understand how our Website is used

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3. How We Share Your Information

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We do not sell or trade your personal information to third parties. However, we may share your information with:

• Service providers that assist in operating our Website and conducting our business, subject to confidentiality agreements

• Third parties if we are required to do so by law or in response to legal processes

• Third parties to protect our rights, property, or safety, or the rights, property, or safety of others

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4. Security

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We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. However, no internet or email transmission is ever fully secure or error-free. You should take special care in deciding what information you send to us via email.

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5. Your Rights

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You have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate or incomplete personal information

• Request deletion of your personal information

• Object to the processing of your personal information

• Request the restriction of processing your personal information

• Request the transfer of your personal information to another party

To exercise any of these rights, please contact us using the contact details provided below.

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6. Third-Party Links

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Our Website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

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7. Children's Privacy

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Our Website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

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8. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date below. You are advised to review this Privacy Policy periodically for any changes.

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9. Contact Us

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If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

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Email: info@louluna.co.uk

Last updated: 21- 06 - 2024

Thank you for visiting www.louluna.co.uk.